THE CITIZEN CONSUMER CLUB CCC

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The Citizen Consumer Club of Panimalar Engineering College is an affiliated club to the Department of Civil Supplies and Consumer Protection, Government of Tamil Nadu, which was established in the year 2010. The club has evolved its own objectives in aligning to achieve the common goal of the Department of Civil Supplies and Consumer Protection, Government of Tamil Nadu. Objectives of the club: To educate children about rights of the consumers as provided in Consumer Protection Act, 1986 To mobilize youngsters by instilling in them the spirit of protection of consumer rights. To impart knowledge about the role of consumers in protection of their rights and to strengthen the consumer movement in India. The mission of the Club: To organize seminars, conferences, consumer-fest, competitions, publishing articles on consumer issues, etc., and will actively participate in various programs of the club. Club Membership : All the interested students, irrespective of their branch of study, are eligible to become a member of the club.

Rights of Consumers as enumerated under the Consumer Protection Act, 1986
Right to safety
Right to information
Right to choose
Right to be assured
Right to be heard
Right to redressal
Right to consumer education
Right to Healthy Environment
Right to basic needs
Consumer Responsibilities :
Critical Awareness Social concern
Environmental Concern Sustainable
Consumption Social Networking

To remove the defect pointed out by the appropriate laboratory from the goods.
To replace the goods with the new goods of similar description, which are free from similar defects
To return the price of the charges paid by the complainant
To pay such amount as compensation to the consumer for any loss or injury suffered by the consumer due to the negligence of the opposite party
To remove the defects of deficiencies in the services in question
To discontinue the unfair trade practice or the restrictive trade practice or not to repeat
To withdraw the hazardous goods from being offered for sale
To provide for adequate costs to parties

Register for Consumer Alerts & Discussion Group
Civil Supplies and Consumer Protection department will keep you informed of latest alerts from key Government agencies in India as well as international agencies on products that are spurious, hazardous or scams that consumers need to beware of Web - http://consumer.tn.gov.in/registeryahoo.html
For Complaints write to:
Government of Tamil Nadu
Civil Supplies & Consumer Protection Department,
Ezhilagam, Chennai-5.
Phone : 044-28583222 / 28583422
Web : www.consumer.tn.gov.in
E. mail : consumer@tn.nic.in
If you have any grievance/complaint relating to any drug/cosmetic,Controller of drugs
259/261 Anna Salai,
Chennai 600 006,
Phone: 044 24321830
www.tnhealth.org
Web : www.consumer.tn.gov.in